Conditions générales de vente | ALPANA excursions en mer

General Terms and Conditions of Sale ALPANA - Corsican Fishing Excursion

Article 1: Reservations Passengers must book their excursion in advance.

Any specific health condition must be declared at the time of booking, as stated in Article 6-2.

Pregnant women and individuals with disabilities, physical issues, or any health problems are required to report their condition at the time of booking.

It is recommended to book as early as possible due to the limited number of places on board and high demand, especially during peak season.

The Company accepts online bookings via its website: https://www.scandola-girolata-piana.com/.

Any booking without immediate payment will not be validated.

Minors are only allowed on board if accompanied and under the responsibility of their parents.

Article 2: Schedules, Routes, and Prices of Excursions The company offers several excursions throughout the day at different rates.

Schedules and routes are defined by the Company. Information on the website, brochures, posters, or advertisements is non-contractual and provided for information purposes only. Programs may be subject to change.

Changes in schedules or routes may occur during the season based on weather, temperature, daylight hours, or the opening times of establishments that welcome passengers (ports, restaurants, etc.).

Prices may vary depending on these factors or due to economic conditions (surcharges, fuel, taxes).

Prices do not vary based on passenger volume. All prices include taxes.

Passengers are informed of schedules, routes, and prices at the time of booking via the website or after contacting the Company.

However, announced departure and arrival times may be advanced or delayed depending on difficulties encountered by the ship's captain.

The captain may modify the excursion route based on weather conditions. The excursion price will be adjusted accordingly.

Passengers will be informed of any changes to schedule, pricing, or route. Such changes do not entitle passengers to compensation.

The carrier reserves the right, at the captain’s discretion and for navigation-related reasons, to make unscheduled stops or alter the route. The captain may tow, provide assistance, change course, perform rescues or transfers. Neither the captain nor the company can be held liable for detours, changes, interruptions, or delays.

Article 3: Cancellation

3.1 – Cancellation by the Company The company reserves the right to cancel an excursion without notice or compensation if the minimum number of passengers (8 paying adults) is not met, or in cases of force majeure, poor weather, mechanical issues, or for safety or other legitimate reasons.

Only the captain can assess whether weather conditions are suitable for the excursion.

If departure is delayed or prevented due to such exceptional events, the company accepts no liability for direct or indirect expenses or damages.

The company will inform passengers of any difficulties as soon as possible and will propose an alternative, such as rescheduling, depending on availability. No compensation will be offered.

If no alternative is possible or accepted, the passenger may request a full refund. Refunds are made using the same method of payment used for the booking.

3.2 – Cancellation by the Passenger Passengers may cancel at any time for any reason. However, they will only be eligible for a full refund if cancellation occurs at least 48 hours before departure. Otherwise, full payment is due, and no refund will be issued.

3.3 – Group Cancellation Groups may cancel at any time for any reason, but must do so at least 96 hours before departure for a refund. Otherwise, full payment remains due and no refund will be given.

Article 4: Payment Methods Tickets must be paid at the time of booking. Accepted payment methods include e-transactions, credit cards, ANCV holiday vouchers, cash, and checks.

Tickets may be paid online or at the main ticket office in Porto during opening hours, or upon boarding using the accepted methods.

A valid email address is required for receiving the digital ticket. The client is responsible for providing a valid address.

Tickets are issued only upon full payment. No change is given on holiday vouchers.

Article 5: Validity and Non-Transferability of Tickets Tickets are valid only for the current season and are non-transferable.

Article 6: Boarding and Disembarking

6.1 – Boarding Conditions Passengers must arrive at the boarding zone 20 minutes before departure. Late arrivals forfeit their right to board without refund.

Boarding and disembarking are supervised by the captain.

Only passengers with a valid booking and ticket may board.

The ticket must be kept intact during the journey.

The company may refuse boarding to passengers without a reservation or ticket.

The captain may refuse boarding to anyone deemed physically or mentally unfit, or under the influence of drugs or alcohol, with no refund or compensation.

6.2 – Passenger Health All health conditions must be declared at booking.

Passengers with disabilities, back problems, mobility limitations, pregnancy, heart conditions, etc., must report these conditions when booking.

If undeclared, the captain may refuse boarding without refund. Passengers remain liable for payment.

Even if declared, the captain may refuse boarding if weather conditions make the trip unsafe for the passenger. In such cases, a full refund will be issued.

6.3 – Accessibility This type of boat is not suitable for individuals with severe physical disabilities or limited mobility. If undeclared, boarding may be refused without refund.

Bicycles, strollers (even folded), motorcyclist gear, or bulky equipment are not allowed onboard.

Article 7: Safety Instructions and Liability The captain is in charge and will inform passengers of safety rules.

Passengers must remain seated during navigation and may only move upon the captain’s instruction.

Smoking, including e-cigarettes, is prohibited onboard.

Minors must be accompanied by and under the supervision of their parents.

Animals are not allowed onboard.

Passengers must follow all safety instructions and the captain’s orders. The company is not liable for accidents resulting from non-compliance.

Passengers are responsible for their personal belongings. The company is not liable for lost, stolen, or damaged items.

Article 8: Swimming Stops Swimming stops may be offered. Swimming is at the passenger’s own risk. The captain may cancel swimming stops depending on weather conditions.

Article 9: Stopovers Excursions may include stopovers. The company is not responsible for passengers or belongings during these stops.

The captain will announce return times. Passengers must return 5 minutes before departure. Late arrivals forfeit their right to board without compensation.

Article 10: Boat Regulations Boats comply with European regulations for passenger transport and undergo annual inspections.

Captains hold appropriate navigation and mechanic licenses, first-aid certification, and radio operator certificates. Crew undergoes annual medical exams. Passenger insurance is included.

Article 11: Groups, Agreements, and Private Charters

11.1 – Conditions Group or private bookings are confirmed only after quote acceptance and a deposit. Remaining balance is due before boarding.

In case of cancellation by the client, the deposit is non-refundable.

If canceled by the company (see Article 3.1), a full refund will be issued.

11.2 – Groups and Agreements Payment and refund terms follow Articles 11.1, 3.1, and 3.3.

Agreements with partners may offer discounts to their members or clients, who must present proof upon boarding. Without proof, the full fare applies with no recourse.

Partnership agreements do not override these general terms and conditions.

Article 12: Claims Any complaint must be sent within 15 days of the excursion date, by registered letter with acknowledgment of receipt to the company’s headquarters.